Energetic and customer-focused retail professional with over 2 years of experience in frontline service and store operations. Skilled in team supervision, sales management, and customer engagement. Proven ability to lead small teams, resolve customer issues, and achieve sales targets. Seeking a Retail Supervisor / Customer Service role to leverage leadership skills and provide excellent service in a dynamic retail environment.
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CANDIDATE PROFILE
Emily W.
Retail Team Leader
Available immediately
EXPERIENCE3 years
CAREER LEVELEntry Level
CLASSIFICATIONCustomer Support
- Communication Skills
- Time Management
- Budget management
Retail Team Leader
CityMart Superstore, Melbourne, VIC · Melbourne, Victoria, Australia
Jan 2023 – PresentSupervised a team of 6 staff in daily retail operations. Trained new employees on POS systems, customer service standards, and stock procedures. Handled escalated customer complaints, ensuring issues were resolved professionally. Assisted in stock ordering, merchandising, and maintaining visual store standards. Helped achieve monthly sales targets, contributing to a 15% increase in revenue.
Customer Service Assistant
StyleZone Apparel, Melbourne, VIC · Melbourne, Victoria, Australia
Nov 2021 – Dec 2022Provided customer service in a busy fashion retail environment. Processed transactions, returns, and exchanges accurately. Assisted customers with product selection and styling advice. Maintained stock levels, store presentation, and fitting room organization.
Diploma in Retail Management
RMIT University, Melbourne, VIC, Australia · Diploma · Vocational Diploma / Trade Qualification
Completed Oct 2026 · Melbourne, Victoria, AustraliaVictorian Certificate of Education (VCE)
Melbourne Girls’ College, Melbourne, VIC, Australia · Certification
Completed Oct 2026 · Melbourne, Victoria, Australia