Dedicated IT Support Technician with over 5 years of experience providing technical assistance and systems administration in Windows and macOS environments. Skilled in Office 365 management, Active Directory, and remote troubleshooting, with a proven ability to deliver prompt, user-friendly support to both technical and non-technical staff. Known for strong problem-solving skills, clear communication, and a proactive approach to maintaining efficient and reliable IT operations.
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CANDIDATE PROFILE
Thomas (Tom) R.
IT Support Technician
Available immediately
Sydney, New South Wales
EXPERIENCE5 years
CAREER LEVELExperienced Professional
CLASSIFICATIONIT Systems Analyst
- Software development
IT Support Technician
HarbourIT Solutions · Sydney, New South Wales, Australia
Jan 2019 – PresentProvide L1/L2 support for ~250 users (Windows 10/11, macOS). Manage Office 365 accounts, Active Directory administration and device imaging. Achieved an average first-contact resolution rate of 72%.
Diploma of Information Technology
TAFE NSW, · Diploma · Vocational Diploma / Trade Qualification
Completed Oct 2026 · Sydney, New South Wales, Australia