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JOB DETAILS

Branch Manager

National Australia Bank Limited Verified employer

$ 90,000–100,000 / YearlyFull TimeOn-site Melbourne, Victoria, Australia
WORK PATTERNFull Time
EXPERIENCE1 Year
INDUSTRYBanking / Financial Services
Work patternFull Time Experience1 YearLocationMelbourne, Victoria, Australia
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How to apply

  • CV
THE ROLE AT A GLANCE

As a Branch Manager at National Australia Bank (NAB), you will be responsible for leading a retail banking branch to achieve its sales, service, and operational goals. You will manage a team of banking professionals, drive customer engageme...

WHAT YOU'D DO

As a Branch Manager at National Australia Bank (NAB), you will be responsible for leading a retail banking branch to achieve its sales, service, and operational goals. You will manage a team of banking professionals, drive customer engagement, ensure compliance with banking policies, and contribute to the overall success of NAB’s retail network.

Your primary focus will be to deliver exceptional financial solutions to customers, maintain strong community relationships, and promote a positive and high-performing work culture.

Key Responsibilities:
  • Leadership & Team Management: Supervise, motivate, and develop branch staff to deliver excellent customer service and meet business objectives.
  • Sales & Business Growth: Set and achieve branch sales and profitability targets; identify opportunities for cross-selling banking products and services.
  • Customer Relationship Management: Build and maintain strong relationships with individual and business clients; resolve complex customer issues promptly.
  • Operations & Compliance: Ensure branch operations adhere to NAB’s policies, procedures, and regulatory requirements.
  • Risk Management: Manage operational and credit risk, ensuring adherence to internal controls and security standards.
  • Reporting: Monitor performance metrics, prepare branch reports, and recommend improvement strategies.
Required Skills:
  • Strong leadership and people management skills
  • Excellent communication and interpersonal abilities
  • Customer service orientation and conflict-resolution skills
  • Sales and target-driven mindset
  • Strong analytical and problem-solving skills
  • Sound knowledge of banking products, financial services, and compliance standards
Qualifications:
  • Bachelor’s degree in Business Administration, Finance, Commerce, or a related field
  • Prior experience (3–5 years) in retail banking or financial services, preferably in a leadership role
  • Knowledge of banking regulations and lending practices is preferred
BENEFITS
  • Competitive base salary with performance bonuses
  • Health and wellness programs
  • Superannuation contributions
  • Staff discounts on banking products and home loans
  • Professional development and leadership training programs
  • Paid annual and parental leave
ABOUT THE EMPLOYER

National Australia Bank (NAB) is one of the four largest financial institutions in Australia, providing a wide range of banking and financial services to individuals, businesses, and corporate clients. Established in 1982 through a merger, NAB has a rich heritage dating back to the 1800s.

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