IT Asset & Support Assistant

The IT Asset & Support Assistant is responsible for managing IT hardware and software assets while providing technical support to internal users. You will help ensure smooth IT operations across the organization, maintaining equipment, tracking inventory, and assisting users with technical issues. This is an entry-level to mid-level role suitable for candidates looking to start or grow their IT support career.

• Maintain an accurate inventory of IT assets including laptops, desktops, servers, and peripherals.
• Track asset lifecycle from procurement to decommissioning.
• Provide first-level IT support to staff, troubleshooting hardware, software, and network issues.
• Assist in the setup and deployment of new devices to employees.
• Collaborate with IT teams for asset audits, software licensing, and compliance tasks.
• Log and escalate support tickets as needed to senior IT staff.
• Ensure IT policies and security protocols are adhered to during asset management and support activities.

• Knowledge of IT hardware and software: laptops, desktops, printers, and mobile devices.
• Familiarity with IT service management tools (e.g., ServiceNow, Jira, or Remedy).
• Basic understanding of networking fundamentals (LAN, Wi-Fi, VPN).
• Ability to troubleshoot hardware and software issues.
• Experience with asset tracking and inventory management.
• Familiarity with operating systems (Windows, macOS, Linux basic knowledge).

• Strong communication and interpersonal skills for assisting staff.
• Problem-solving and analytical thinking to troubleshoot issues efficiently.
• Attention to detail for accurate asset tracking and reporting.
• Ability to work independently and as part of an IT team.
• Time management skills to prioritize multiple tasks.

• Certificate III/IV or Diploma in Information Technology or equivalent.
• Basic IT certifications are advantageous, e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate.
• High school diploma with relevant work experience may also be considered for entry-level positions.

• Entry into IT Career Path – Gain experience in IT asset management, helpdesk, and technical support.
• Skill Development – Hands-on exposure to hardware, software, and IT service management tools.
• Training Opportunities – Access to courses and certifications in IT support, networking, or asset management.
• Career Progression – Potential to move into roles like IT Support Officer, Systems Administrator, or IT Asset Coordinator.
• Work-Life Balance – Many Australian IT support roles offer flexible working hours or hybrid options.
• Employee Benefits – Depending on the organization, may include paid leave, superannuation contributions, and wellness programs.