Organisation and Methods Analyst

Reporting directly to the Director, you will study our organisational structures, methods, systems and procedures and recommend improvements that enhance customer satisfaction, service reliability and resource utilisation.
You will work with managers, personnel and contractors to identify organisational gaps, improve workflows and assist with implementing approved changes. Operational management, fleet decisions and contract administration remain with the relevant managers.

Key responsibilities

• Assist the Director in developing improvement objectives, strategies and plans to improve operational efficiency, service reliability and the effective use of organisational resources.
• Analyse organisational structures, reporting relationships, approval pathways and process responsibilities.
• Undertake work studies of booking, dispatch documentation, delivery confirmation, invoicing and information exchange procedures.
• Review workflow charts, records, reports, manuals and job descriptions to identify duplication, delays and unclear handovers.
• Evaluate business systems, process interfaces, information flow and data quality to identify inefficiencies, gaps and opportunities for improvement.
• Identify organisational risks and procedural weaknesses, including undocumented procedures, single points of failure and unclear handovers.
• Apply process mapping, gap analysis and root-cause analysis to develop practical solutions.
• Recommend revised methods, procedures, workflows and job functions supported by documented analysis.
• Support organisational innovation by evaluating new methods, digital forms and system features.
• Assist managers in implementing approved changes, including trials, implementation plans and updated procedure manuals.
• Establish process KPIs and prepare quarterly improvement reports for the Director.
• Provide procedural coaching to managers and personnel and prepare guidance materials for contractors.
• Maintain a rolling organisational improvement programme.

• Bachelor degree or higher in business, management or a related field.
• 1-2 years relevant experience in organisational analysis, procedures analysis or process improvement.
• Demonstrated skills in work studies, process mapping, data analysis and continuous improvement.
• Experience supporting organisational change and evaluating its results.
• Strong consultation, problem-solving and report-writing skills.
• Ability to work effectively with managers, personnel and contractors.

• Transport or logistics industry experience is desirable.

   

• Permanent, full-time employment.
• Salary of $83,000–$85,000 per annum plus superannuation.
• 40-hour working week.
• Opportunity to work directly with the Director.
• Hands-on experience in organisational analysis and process improvement.