Receptionist Assistant

A Receptionist Assistant is the first point of contact for guests, clients, callers, and visitors. You’ll handle front-desk duties, general administrative support, and ensure the reception area runs smoothly. This includes greeting people, answering & directing phone calls, managing mail and records, and providing support to other staff as needed.

• Greet visitors warmly and professionally; inform them or direct them to the correct person or department.
• Answer, screen, and route phone calls and emails.
• Maintain, update, and scan documents, files, and records.
• Manage appointment bookings and maintain calendars.
• Handle incoming & outgoing mail, deliveries, and couriers.
• Keep the reception area clean, tidy, and presentable.
• Assist with basic office tasks such as data entry, stationery and supplies ordering.
• Help with visitor sign-in/sign-out processes, security procedures if any.
• Occasionally assist other teams with administrative support or errands.

• To succeed in this role you would typically need:
• Strong communication skills (face-to-face, phone, email)
• Good customer service manners: friendly, patient, professional
• Proficient computer skills (MS Office e.g. Word, Excel; email; basic databases or CRM tools)
• Attention to detail & accuracy (for record keeping, data entry)
• Good organisational / time management skills: handling multiple tasks, prioritising
• Professional presentation: neat, welcoming demeanor
• Ability to follow procedures, manage confidentiality when dealing with records or visitors
• Some flexibility / adaptability (handling unexpected tasks, assisting colleagues)

• On-the-job training and mentoring (especially if you're newer in admin roles).
• Friendly, supportive team culture.
• Opportunities for professional development or upskilling in administrative/office support.
• Flexible working arrangements depending on employer (part-time/full-time).
• Standard employment benefits such as superannuation, paid leave, etc
• Possibly salary packaging or extra perks if with a nonprofit / health / community-service organization.