Dispatch Officer

A Dispatch Officer is responsible for coordinating and managing the timely dispatch of vehicles, goods, or personnel to ensure efficient operations. The role involves scheduling, monitoring deliveries, and communicating with drivers, clients, and internal teams. A Dispatch Officer ensures that all operational activities comply with company standards, safety regulations, and customer requirements.

Key Responsibilities:

• Plan and schedule daily deliveries, pickups, and transport routes.
• Communicate with drivers to ensure timely dispatch and delivery of goods.
• Monitor vehicle movements and delivery status in real-time.
• Maintain accurate records of shipments, delivery logs, and dispatch reports.
• Coordinate with warehouse and logistics teams to ensure smooth operations.
• Resolve dispatch-related issues, delays, or customer complaints promptly.
• Ensure compliance with safety regulations and company policies.
• Prepare reports on dispatch performance, efficiency, and incidents.

• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks.
• Problem-solving and decision-making abilities.
• Attention to detail and accuracy.
• Familiarity with logistics software, GPS tracking, and Microsoft Office.

• High School Diploma or equivalent (minimum).
• Bachelor’s degree in Logistics, Supply Chain Management, or related field is preferred.
• Prior experience in dispatch, logistics, or transport coordination is advantageous.
• Valid driver’s license may be required depending on the company.

• Competitive salary and performance-based incentives.
• Health insurance and superannuation.
• Paid leave and holidays.
• Professional development and training opportunities.
• Supportive work environment and career growth.