Connect People is hiring a Customer Solutions Advisor in Brisbane, Queensland. The role involves supporting Vodafone customers with mobile plans, broadband services, device upgrades, billing enquiries, and technical support.The successful c...
$ 65,000–69,999 / YearlyFull TimeOn-site
Brisbane, Queensland, Australia
WORK PATTERNFull Time
EXPERIENCELess Than 1 Year
INDUSTRYAdvertising / PR
How to apply
- CV
Connect People is hiring a Customer Solutions Advisor in Brisbane, Queensland. The role involves supporting Vodafone customers with mobile plans, broadband services, device upgrades, billing enquiries, and technical support.
The successful candidate will represent Vodafone in-store and through digital channels, delivering friendly, professional, and efficient customer service while helping customers choose the right products and services.
Key Responsibilities:
- Greet and assist customers in Vodafone retail stores or digital channels
- Understand customer needs and recommend suitable mobile plans, devices, broadband services, and accessories
- Achieve individual and store sales targets
- Provide accurate information about products, promotions, and service plans
- Assist with device troubleshooting, billing queries, and service-related support
- Maintain store presentation, product displays, and merchandising standards
- Process sales transactions and manage POS/cash operations
- Work with team members to deliver excellent customer service
- Stay updated with new products, network updates, and promotions
Required Skills:
- Customer service
- Sales
- Communication skills
- Active listening
- Problem-solving
- Troubleshooting
- Technical knowledge
- POS system experience
- Teamwork
- Adaptability
- Time management
- Reliability
- MS Office
- Data entry
- Written communication
Qualifications:
- Bachelor’s degree preferred
- Year 12 or equivalent accepted
- Diploma or degree in Business, Retail Management, Marketing, or Communications is an advantage
Experience:
- Fresh candidates can apply
- 1–2 years of customer service, retail, or sales experience preferred
- Telecommunications experience is an advantage
- Basic computer literacy required
- POS system experience preferred
- AUD $65,000 – $70,000 yearly salary
- Performance-based bonuses
- Staff discounts on Vodafone mobile and broadband services
- Career growth opportunities
- Training and development programs
- Flexible work options
- Health and wellbeing benefits
- Recognition and reward programs
Connect People is a dynamic Advertising and PR agency focused on building powerful brand stories and meaningful human connections. We craft strategic campaigns, create impactful content, and manage public relations that resonate across digital and traditional platforms. Whether launching a product or shaping a brand’s voice, we connect people with ideas that matter.
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